Pryde Pets

Yes! We believe in our products so much that we have a 60-day money-back guarantee and a 12 month warranty from any defects which can be extended to 24 months when you register your product! Rest assured, if you or your feline aren’t completely satis

Is there a warranty?

Ordering & Returns

How do they attach to the wall?

How much weight can they hold?

What makes them sustainable?

How do I care for them?

Can they be used outdoors?

What are the benefits of adding Facades to my Cat Climbers?

How can I encourage my cat to use the new wall climbers?

Cat Climbers

How are Pryde Dining Bowls different from other cat bowls?

Are the bowls and dining mats easy to clean?

How much food or water can the Pryde Dining Bowls hold?

What are the Pryde Dining Mats made of?

How big are the dining mats?

What colours do Pryde Dining Mats come in?

Dining Gear

What makes these Felt Balls different from other cat toys?

Are the felt balls safe for my cat?

Are these Felt Balls suitable for all cats?

Do the Felt Balls come in different sizes and colours?

Toys & Accessories

Who do I contact for help?

What should I do if some of my order is missing, incorrect or damaged?

Can I return my order?

Do you offer free shipping?

How do I track my order?

I'm not home during the day. How will I get my parcel?

What do I do if my order hasn't arrived?

What should I do if my goods were damaged in transit?

Can I click and collect, rather than have my purchase delivered?

Do you ship international?

Shipping & Deliveries

How safe and secure is it to order from you over the internet?

What payment methods do you accept?

When am I charged for my order?

Will you share my personal details with anyone?

Payments

Is there a warranty?Updated 5 months ago