Pryde Pets

Explore the Pryde Pets Help Centre for comprehensive support on our products. Discover answers to FAQs, detailed product guides, and tips for pet care. Need assistance with orders, returns, or troubleshooting? We’re here to help make every experience with Pryde Pets easy and enjoyable.

Pryde Pets Help Centre | Customer Support & FAQs

How do they attach to the wall?

How much weight can they hold?

What makes them sustainable?

How do I care for them?

Can they be used outdoors?

What are the benefits of adding Facades to my Cat Climbers?

How can I encourage my cat to use the new wall climbers?

Cat Climbers

How are Pryde Dining Bowls different from other cat bowls?

Are the bowls and dining mats easy to clean?

How much food or water can the Pryde Dining Bowls hold?

What are the Pryde Dining Mats made of?

How big are the dining mats?

What colours do Pryde Dining Mats come in?

Dining Gear

What makes these Felt Balls different from other cat toys?

Are the felt balls safe for my cat?

Are these Felt Balls suitable for all cats?

Do the Felt Balls come in different sizes and colours?

Toys & Accessories

Who do I contact for help?

What should I do if some of my order is missing, incorrect or damaged?

Can I return my order?

Is there a warranty?

Ordering & Returns

Do you offer free shipping?

How do I track my order?

I'm not home during the day. How will I get my parcel?

What do I do if my order hasn't arrived?

What should I do if my goods were damaged in transit?

Can I click and collect, rather than have my purchase delivered?

Do you ship international?

Shipping & Deliveries

How safe and secure is it to order from you over the internet?

What payment methods do you accept?

When am I charged for my order?

Will you share my personal details with anyone?

Payments