Yes! We offer fast and free shipping for orders over $175 AUD within Australia, so you can enjoy getting Pryde Pets products delivered straight to your door without any extra costs. For orders outside Australia, please note that taxes and duties may
You will receive tracking details in your shipping confirmation email. If you have any issues, send an email with your order number over to [email protected] and we'll help you out.
If you can't give a work delivery address when ordering your goods, a delivery card will be put in your letterbox, and the goods will be held by the carrier. The courier will likely also contact you to provide the option to select 'Authority To Leave
If you haven't received your goods within the specified time (see here for estimated delivery timings) please e-mail [email protected] and we can track your parcel.
If your goods are damaged when you receive them, please contact us straight away and we will replace your order. Please see the information under Returns.
Unfortunately we don't (yet!) have a retail presence, but stay tuned. In the meantime, we assure you our dispatch network and process is fast and secure so you'll get your purchase in your hands quickly.
Yes! We use UPS Expedited for international shipping made via this website. If you're in North America, visit www.prydepets.com for USD and domestic US dispatch. If you have any further questions, please don't hesitate to connect with us.